HELP
 |
 |
 |
YOUR DATA
- Is my data secure?
- Does Geek Squad Online Data Backup meet the HIPAA security standard?
- How do I access my data or files?
- How do I back up/upload files to my account via the web?
- How do I change my scheduled backup time?
- How do I perform a manual backup as I need to?
- How do I restore/retrieve my data/files?
- How do I delete any of my data/files?
- How do I view my backup and restore history (Activity Log)?
- Why do some Netscape users have problems downloading files, and what can be done about it?
- Share Large Files
Q: Is my data secure?
With Geek Squad Online Data Backup you can be sure that all of your important data, files, photos, financial records and more are completely secure. Read on to learn how.
- Before your data even leaves your computer, it is encrypted (converted to code or format that is nearly impossible to decipher) utilizing the same methods employed by the U.S. government and military, as well as financial institutions (256 bit encryption).
- A unique username and password is required to access your Geek Squad Online Data Backup account. Your login credentials are stored encrypted in our database so even if someone were to breach all of our formidable security measures, they would only end up with unintelligible characters.
- Not only do we provide state-of-the-art firewall technology that protects your data against electronic intrusion, we have selected facilities that protect against physical intrusion. Our data centers are staffed 24 hours a day by a dedicated security force. Through a combination of restricted access, roving patrols, electronic surveillance, and biometric access technology, your data is “locked-down” securely in an impenetrable facility. There are even redundant sources of electric power so you can retain access to your data even if something happens to the municipal power grid.
- Your encrypted data is stored at two physically separate storage sites and then backed up and archived.
All accounts require usernames and passwords before they can be accessed. All login information is encrypted (128 bit) so even if someone were to breach all of our formidable security measures, they would only end up with unintelligible characters.
When you select the extra encryption option in the software client, your files are encrypted with AES 256-bit encryption before they are transmitted to the backup server. During transmission, your data is sent through an additional 128-bit encrypted tunnel to the server and is stored ‘at rest’ and at all times in encrypted format. This provides two layers of encryption, protecting your data as it moves through the Internet to the secure data center.
TopQ: Does Geek Squad Online Data Backup meet the HIPAA security standards?
You can set up your Online Data Backup account to meet HIPPA requirements.
Q: How do I access my data or files?
You may access and retrieve your data (photos, financial files, emails etc.) from any computer that has an Internet connection.
Login to your account here, or go to www.geeksquad.com/backuplogin and log in.
You may not see anything when you first log into your Online Backup account, but after you run your first backup you will see a folder called Backup. The folder is automatically generated by Geek Squad Online Backup and contains all of the data you’ve backed up. Click on the folder name to open the folder and view your data.
Inside the Backup folder you will see the folders and files that have been backed up from your computer. To download a file, simply click on the file, a pop up window will open asking "Do you want to open or save this file?", choose Open to view the file or Save to download and save it to your preferred destination on your computer. Or, simply check the box next to file you wish to download and click the Download button on the left.
TopQ: How do I back up/upload files to my account via the web?
Login to your account here.
Choose the Upload button from the left hand column of buttons on your account's Home page.
An Upload Files screen with nine blank fields will open.
Use the Browse option to search your computer for the files you wish to upload.
Once you have selected all the files you wish to upload in your account, click the Upload button at the bottom of your screen.
A progress box will appear as your files are transferred. If the file you are uploading is very small, it may finish transferring before the small progress box even has a chance to appear.
Once the upload is complete you will be returned to your account Home page.
TopQ: How do I change my scheduled backup time?
Double left click on the Geek Squad Online Backup icon in your service tray (in the lower right area of your computer screen). Once the screen opens, select the Settings tab on the right. Under Schedule for Backup change the appropriate information and select Save Settings.
TopQ: How do I perform a manual backup as I need to?
You can perform a manual backup of your data/files at any time - between your scheduled backup times. To do this, right click on the Geek Squad Online Backup icon in your computer system tray (in the lower right corner of your computer screen) and choose the Backup Files button.
TopQ: How do I restore/retrieve my data/files?
Login to your account here.
Click on filename of the file you wish to restore once logged in. A dialogue box may appear asking whether you would like to Open or Save the file, select Save, a Save As box will appear, choose where you would like to download the file and press Save. A file transfer box will appear charting the download progress. Or, simply click on the box next to the file(s) or folder(s) you wish to retrieve/restore, a check mark will appear in the box(es) you have chosen. Click the Download button to begin downloading the files to your PC.
If you wish to restore/retrieve all of your backed up files to your computer without having to download every file individually, double click on the Geek Squad Online Backup icon on your desktop and select the Restore tab located at the top of the screen. The Restore screen will connect to your online account and display the data stored in your online account. Place a check in the box next to the folder or file you want to restore. Then select the Restore Files button in the bottom left of the screen. This will restore your data to your Desktop in a folder titled Restored Data.
You may choose to restore your data to its original directories
TopQ: How do I delete any of my data/files?
Login to your account here.
Click on the box(es) next to the files or folders you wish to delete, a check mark will appear in the box(es) you have chosen once logged in. In order to cancel a selection simply click on the box once more and the check mark will disappear.
Once you have selected all of the files and folders you would like to delete press the Delete button to the left of the file and folder display. You will be prompted to confirm that you want to delete. Click OK to delete. Click Cancel to cancel the deletion.
Note: Once you delete a file or folder, it is permanently gone. There is no undo option.
TopQ: How do I view my backup and restore history (Activity Log)?
You can view a line-by-line confirmation that each of your files has been sent to your Geek Squad Online Backup account, or a complete history of your backups. To do this, click on the View Backup Report button in the lower right of the Backup tab of the software. You may also right click on the Geek Squad Online Backup icon in your computer system tray (in the lower right corner of your computer screen) and choose View Backup Report menu option.
To view a history of your Restore activity, click on the View Restore Report button in the lower right hand corner of the Restore tab in the software.
TopQ: Why do some Netscape users have problems downloading files, and what can be done about it?
A. When a person using Netscape 7.0 receives a file through Share Large Files and tries to save the file to their computer, they may encounter a problem. Netscape 7.0 changes the filename slightly and this can cause difficulties. When the option to save the file is selected, Netscape pre-fills in the file name, but for unknown reasons it appends .asp to the end of the original file name. For example, the file businessplan.doc would be saved as businessplan.doc.asp. To correct this problem, you should delete the .asp extension and the file will then be saved intact. If this extension is not removed, the file cannot be opened in its intended program. Earlier versions of Netscape do not exhibit this behavior.
TopShare Large Files
Q. What is the Share Large Files service?
A. The Share Large Files service allows you to send a file of any size from your account to anyone with an email address. This service allows you to avoid email attachment limitations, because it doesn't send your file directly to the recipient. Instead, the recipient receives a file delivery notification email, which includes a link to the file download site. By following the link, the recipient can view or download the files you have sent. For your security, each link expires after 14 days, or five downloads - whichever comes first.
TopQ. How do I send files with the Share Large Files service?
A. It's easy to send files. Just follow these steps:>
- 1. Upload files to your secure Geek Squad Online Data Backup account.
- 2. Select the files you'd like to send, click the Share Files button, and enter your recipient's e-mail address. You can personalize the subject line and the message area.
- 3. Hit Send, and you'll see a confirmation that your file has been sent.
Q. Who can I send a file to?
A. You can send files to anyone with an e-mail address. You can either add recipients to your Address Book or enter their addresses when you send the file.
Top